Agents lack an effective tool to engage customers and manage their daily tasks. While several existing access points exist, many feature duplicated functions, and key functionalities that agents require are missing. This gap leads to a suboptimal working experience and decreased efficiency.

The proposed one-stop mobile application, featuring single sign-on (SSO) and links to various existing platforms, acts as a centralized entry point for agents. New features will empower agents to independently acquire knowledge and share valuable content with customers, enhancing engagement. Additionally, when agents share this content on social media, it amplifies brand-building efforts, increasing visibility and connection with clients.